|Type of delivery||Time to deliver||Orders Under £50||Orders £50 & Over|
|Standard Delivery||Usually 2-5 working days||FREE on all orders||FREE on all orders|
|Express 24hr Delivery||Usually next working day if ordered before 3pm on a working day||From £6.00 on all orders||FREE on all orders|
|Premier Guaranteed Next Day Delivery||Delivery before 1pm for time critical deliveries||From £30.00 on all orders||POA|
When placing an order before 3pm using Express or Premier delivery your order should reach you during the next business day (Mon-Fri). Express delivery will usually get to you on the next business day by 1800 (6pm) and our Premier delivery usually gets to you on the next business day by 1200 (noon).
Remote areas: For orders to some addresses, especially in the Highlands of Scotland and Offshore, next day delivery options are not available and standard delivery can take several days with additional charges applicable. Please contact us before ordering to check and avoid any delays in processing your order.
We want to ensure that your order is delivered quickly and safely so we have given careful consideration to the carriers we use to fulfil them. Our chosen partners are UK Mail, DHL, Yodel and DX, Hermes, DPD & Royal Mail – Parcel Force.
Where can my order be delivered?
Your order can be delivered to any UK address and can be to the billing address or an alternative, except on your first order, which must be the same for security reasons. You can manage your address book in your My Account page. We are unable to deliver to the Republic of Ireland, BFPO or the Channel Islands. Transport regulations mean that some products cannot be delivered to offshore locations; this will be clarified at the time of ordering.
What happens if I’m not in when you deliver?
If you, or the intended recipient, are not available, each time an attempt is made, our parcel carrier will leave a card at the delivery address confirming that they have tried to deliver. Follow the instructions on this card to rearrange delivery or to collect your products.
What if my parcel is damaged?
In the unfortunate situation that your items are delivered damaged please call us on 01708 959 100 with your order number ready and we’ll be happy to discuss your options.
Can I track my Order?
Go to My account, click on Order history from the right-hand menu and your order status will be shown. To track a parcel once it has been dispatched, select the order from the Order history page to display a copy of the order invoice. The parcel carrier allocated to your delivery will be shown on the right-hand side of the invoice next to the lorry icon. Click on the icon or the parcel carrier name to link through to their website and the tracking details for your delivery.
I want to cancel my order, how do i do this?
If you want to cancel your order, you can do so at any time until we send it out. We normally pack and send out orders very quickly so if you want to cancel your order, please call us on 01708 959 100 as soon as possible.
If we have not already sent the goods out, we will cancel your order and issue a full refund (including delivery charges) to the credit card, debit card or PayPal account used to place your order.
We will make the refund as soon as possible and within 14 days of cancellation. If we have sent the goods before you cancel your order, you can still get a refund by following the returns procedure set out below.
How do I return unwanted items?
Once we have dispatched your goods (or if you have collected them), you can return them for a full refund (including standard delivery charges) within 30 days of delivery (or collection) without giving a reason, as long as they are with their original packaging and unused.
You will be responsible for returning the goods to us (and have to pay any costs involved) and we are allowed to reduce your refund if there is any damage to the goods caused by you handling them.
We will make all refunds to the credit card, debit card or PayPal account used to place your order and we will pay you within 14 days of us receiving the goods or proof that you have sent them back to us.